Operations
Order processing, data entry, KYC review, content moderation, and the operational glue that holds CX together behind the scenes.
Service brief
Back-office work is often where SLAs quietly slip. And where unit economics are decided. It rarely gets the design attention front-line CX does.
Our approach
We run back-office workflows with the same discipline we bring to support: clear SOPs, four-eye review where needed, and dashboards that surface bottlenecks before they hit customers.
Business outcomes
What you get
Dedicated, brand-trained support pods that work as an extension of your team. Across voice, chat, email, and social.
Senior engineers and product specialists who own complex cases end-to-end. API debugging, integrations, and platform troubleshooting included.
Structured Tier-1 help desk operations with clear SLAs, ticket triage, and routing. Managed inside Zendesk, Ujet, or your platform of choice.
Agentic AI workflows that deflect routine tickets and copilot your agents. With human-in-the-loop guardrails on every interaction.
Real-time chat coverage across web, in-app, and messaging. With sub-minute response times and concurrent handling at scale.
High-quality, on-brand email handling. Clean writing, full context, and consistent SLAs from first response to resolution.
Inbound and outbound voice operations with English-fluent agents, secure recording, and quality programs built for regulated industries.
Long-term, brand-embedded teams with their own team lead, QA, and reporting. Purpose-built for one client, not pooled across many.
Let's talk
Share your stack, channels, and SLAs. A founder will reply within one business day with a tailored plan and quote.