Careers

Build the support standard the industry's been waiting for.

We're building an English-language, AI-augmented CX team in Kigali. No public roles are open right now, but we keep an active interest pool for the next hiring round.

What we look for

Specialists who own outcomes.

We hire for judgment, fluency, and ownership. Every role here has a written growth track and a clear definition of senior. Because careers in CX should compound, not stall.

Specialists, not seat-fillers

We hire for product fluency and judgment, then train for the rest. Every role has a growth track and a written definition of senior.

Writing and tone matter

Half the work happens in writing. We value people who care about clarity, register, and the difference a well-chosen word makes for a customer at 2 a.m.

AI as a teammate

Our agents work alongside AI copilots. We expect you to push back on AI suggestions, not rubber-stamp them.

Owners, not box-tickers

We promote the people who own outcomes. And we give them the visibility and authority to do it.

Open roles

No current openings.

We're not actively hiring this quarter. If you'd like to be in our pool when the next wave opens, share a few details and the area you'd want to work in. We review every submission.

· Tracks we recruit for include CX operations, technical support, QA, and AI workflow engineering.
· Strong written English is a hard requirement across every track.
· Based in or relocating to Kigali, Rwanda.

Express interest

Tell us where you fit.

How we work

Benefits that match the standard we ask for.

Real growth tracks

Every role maps to a written progression with explicit skills, scope, and compensation bands. No black boxes around promotion.

Modern stack

Managed workstations, Zendesk and Ujet seats, AI copilots, and a serious investment in tooling. We build CX the way product teams build product.

North American exposure, daily

Daily work with the brands defining modern customer experience in the US and Canada. The kind of feedback loop you can't replicate from a textbook.

Health and wellness

Medical coverage, mental-health support, and shift design that respects sleep and family. No graveyard heroics expected.

Audit-grade environment

You work behind a Fortinet VPN, on hardened endpoints, inside documented controls. Best practices, learned by doing.

Founder access

Three co-founders, each owning a discipline, present on the floor and in the work. No four layers between you and a decision.

Let's talk

Ready to upgrade your customer experience?

Share your stack, channels, and SLAs. A founder will reply within one business day with a tailored plan and quote.

Get a quote

No current openings.

We're not actively hiring this quarter. If you'd like to be in our pool when the next wave opens, share a few details and the area you'd want to work in. We review every submission.

· Tracks we recruit for include CX operations, technical support, QA, and AI workflow engineering.

· Strong written English is a hard requirement across every track.

· Based in or relocating to Kigali, Rwanda.

Services

Industries

Company

Resources

Build the support standard the industry's been waiting for.

Specialists who own outcomes.

Specialists, not seat-fillers

Writing and tone matter

AI as a teammate

Owners, not box-tickers

No current openings.

Tell us where you fit.

Benefits that match the standard we ask for.

Real growth tracks

Modern stack

North American exposure, daily

Health and wellness

Audit-grade environment

Founder access

Ready to upgrade your customer experience?

Build the support standard the industry's been waiting for.

Specialists who own outcomes.

Specialists, not seat-fillers

Writing and tone matter

AI as a teammate

Owners, not box-tickers

No current openings.

Tell us where you fit.

Benefits that match the standard we ask for.

Real growth tracks

Modern stack

North American exposure, daily

Health and wellness

Audit-grade environment

Founder access

Ready to upgrade your customer experience?