Pricing
Two commercial models, four service tiers. Transparent rates, clear feature differences, and a written quote inside 48 hours.
Pricing models
Hourly rate
Fixed rate per agent hour. Right for variable workloads, seasonal peaks, or pilots where capacity needs to flex.
Per-agent-per-month (seat)
Flat per-seat retainer for a dedicated, brand-trained specialist. Right for steady volume and long-term engagements.
Service tiers
Essential
Startups and SMBs standing up their first outsourced support function.
$10 – $15 / hour
10–20 specialists
Growth
Scaling teams replacing or supplementing in-region support with a flexible offshore pod.
$8 – $12 / hour
21–35 specialists
Enterprise
Regulated SaaS, fintech, and eCommerce leaders running global English support operations.
$7 – $10 / hour
36–100 specialists
Custom
Global enterprises running multi-pod centers of excellence with bespoke commercial terms.
$6+ / hour
101+ specialists
Compare plans
| Feature | Essential | Growth | Enterprise | Custom |
|---|---|---|---|---|
| Team size | 10–20 specialists | 21–35 specialists | 36–100 specialists | 101+ specialists |
| Complexity | L1, L2 | L1, L2, L3 | L1, L2, L3 | L1, L2, L3 |
| Hourly range | $10 – $15 / hour | $8 – $12 / hour | $7 – $10 / hour | $6+ / hour |
| Languages | English | English | English | English |
| Coverage | 24/7 | 24/7 | 24/7 | 24/7 |
| Multichannel support | ||||
| Talent acquisition | Shared hiring team | Shared hiring team | Shared hiring team | Dedicated hiring team |
| Human capital development | Shared manager | Shared / dedicated manager | Shared / dedicated manager | Dedicated manager |
FAQ
Let's talk
Share your stack, channels, and SLAs. A founder will reply within one business day with a tailored plan and quote.