English-fluent specialists and human-in-the-loop AI, working as an extension of your team. Premium CX for SaaS, fintech, eCommerce, and the technology brands defining what comes next.
What we do
From outsourced support and technical escalation to AI copilots, live chat, and back-office operations. Composed into a single service tier on your stack.
Why teams choose us
Rwanda's education system runs in English from primary school onward, and we hire from the top of that pool. Trained on North American consumer expectations from day one.
Six or more hours of North American overlap by default, extended to 24/7 for travel, fintech, and IT clients who need around-the-clock coverage.
Agentic AI absorbs the routine. Specialists handle the moments that matter. Target: 25% of Tier-1 automated by Year 2, 75% automated FCR at scale.
Fortinet-secured infrastructure, hardened endpoints, dual internet, generator backup. Every control evidenced as it goes live, with mappings shared under NDA.
Onboarding
Predictable onboarding from kickoff to full SLA ownership. Every milestone, deliverable, and decision point is documented up front, so nothing about the rollout surprises your team.
Discovery, SLA design, agent hiring against your brand brief, and knowledge-base ingestion into Zendesk and Ujet.
Pod goes live in shadowing mode. Tier-0 AI flows are tuned on real ticket data, with strict guardrails.
Full SLA accountability, weekly QA scorecards, monthly business reviews, and a written expansion roadmap.
Let's talk
Share your stack, channels, and SLAs. A founder will reply within one business day with a tailored plan and quote.