The questions buyers ask before signing.

Pilot pods are typically live within two to four weeks. Larger Growth and Enterprise engagements run a 30-day onboarding with a clean handoff at day 60 and full SLA ownership by day 90.

Yes. We operate inside your Zendesk, Ujet, Intercom, Salesforce, or platform of choice. Under your brand, with no shadow data store. Your tenants remain your single source of truth.

Rwanda's education system runs in English from primary school onward, and we hire from the top of that pool. Every agent passes a written and spoken English assessment before they touch a ticket, with QA scoring against the same rubric your in-house team would use.

Core safeguards are already live: Fortinet VPN, hardened endpoints, encrypted recording, role-based access, and tenant-resident data. Rwanda Data Controller registration is in progress. We share architecture and control mappings under NDA.

Pilots are typically per-agent-hour. Growth engagements move to per-seat or per-ticket models. Enterprise engagements are annual contracts with custom commercial terms tied to scope and SLAs.

Yes. By default we cover six or more hours of the North American business day, and we extend to 24/7 for travel, fintech, and IT clients that need around-the-clock voice or chat.

Tier-0 agentic AI handles routine intents on top of your platform, with confidence thresholds and a clean handoff to a specialist whenever ambiguity rises. AI never operates without guardrails and never replaces humans on sensitive interactions.

Voice, live chat, email, social, in-app, WhatsApp, and any custom channel you operate. We staff by channel mix, not by averages.