Security & Compliance
Procurement-ready security posture for technology buyers. Tenant-resident data, encryption in transit and at rest, hardened endpoints, and documented controls your security team can audit.
We operate inside your Zendesk, Ujet, and CRM tenants. There is no shadow copy of customer data sitting in a Seneca-owned database.
TLS for all transport. Vendor-side AES-256 at rest. Voice recordings encrypted and retained against your policy and your BAA. Not ours.
Agents work from managed workstations behind a Fortinet VPN. No local PII storage, no removable media, screen-recording controls applied per pod.
Every control is evidenced as it goes live, with architecture and control mappings shared under NDA so your security team can review the same artefacts we work from.
Documented runbook for isolation, client and regulator notification, and third-party forensic engagement. Backed by cyber liability insurance.
Dual independent high-speed internet with automatic failover. Automatic generator backup keeps the floor live through grid outages.
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Share your stack, channels, and SLAs. A founder will reply within one business day with a tailored plan and quote.