About

An outsourcing partner built for technology companies.

Seneca Call is an English-language customer support partner for SaaS, fintech, eCommerce, and travel brands across North America. Operating from Kigali, where one of Africa's deepest English-fluent talent pools meets a friendly North American timezone. We pair specialists with human-in-the-loop AI to deliver support that compounds into a competitive advantage.

Mission

The support partner technology companies were waiting for.

Seneca Call exists for one reason: to give technology-first brands a customer support partner that operates at the same standard as their product and engineering teams.

Our model combines English-fluent specialists, agentic AI, and audit-grade operations into one tier of service. So the routine gets automated, the complex gets owned, and the data flows back to your product team as a signal rather than a black box.

We're building a Center of Excellence for human + AI customer experience: English-native in quality, audit-ready by architecture, and accountable by SLA from the first ticket forward.

Values

The operating principles behind every engagement.

Outcomes over activity

We measure ourselves on CSAT, FCR, retention impact, and cost per contact. Not the number of tickets we touched. The wrong metric is the most expensive mistake in support.

Compliance you can show

Security posture is decided by the controls, not the deck. We document every safeguard as it goes live and share architecture and control mappings with your team under NDA.

Human + AI as a system

AI handles the routine. People handle the complex and the consequential. We design the handoff between them so neither side fails the customer.

Founders

The team behind Seneca Call.

A complementary founding team. Platform and security, engineering, and CX operations. With deep North American market experience.

Samuel Tuyiringire

Co-founder · Platform & Security

Helpdesk platform architecture, omnichannel integration, and AI automation. BS in IT, Gokul Global University. Background in cybersecurity and network engineering.

Samuel Abayizera

Co-founder · Engineering

Widget & SDK customization, webhook architecture, and RESTful API development. BS in Computer & Software Engineering, University of Rwanda. Builds the integrations that connect our agents to your stack.

Frank Rebero

Co-founder · CX Operations

Workforce management, B2B sales, QA, and SLA design. BA in Management, Operations & Logistics, Southern New Hampshire University. North American CX market specialist.

Infrastructure

Built to run when others can't.

Dual internet

Two independent high-speed providers, automatic failover. No single point of failure on the wire.

Backup power

Automatic generator backup keeps the floor live through grid outages.

Locked-down stack

Zendesk and Ujet as the system of record, Fortinet VPN for access. Recordings and PHI handled to client BAA.

Controls in motion

Rwanda Data Controller registration in progress and every control evidenced as it goes live. Mappings shared under NDA.

Security & data

Where your customers' data actually lives.

We don't hide the architecture. Here's the short version. Full diagrams and control mappings go to clients under NDA.

System of record

Customer interactions live in your Zendesk and Ujet tenants, in the cloud regions you select at onboarding. Seneca operates inside those tenants. We don't keep a shadow copy.

Encryption everywhere

TLS in transit, vendor-side AES-256 at rest. Voice recordings are encrypted and retained per your policy and BAA, not ours.

Hardened endpoints

Agents work from managed Lenovo workstations behind a Fortinet VPN. No local PII storage, no removable media, screen-recording controls per pod.

Incident response

Documented runbook for system isolation, client and regulator notification, and engagement of a third-party forensic firm. Backed by cyber liability insurance.

Let's talk

Ready to upgrade your customer experience?

Share your stack, channels, and SLAs. A founder will reply within one business day with a tailored plan and quote.

Get a quote

An outsourcing partner built for technology companies.

The operating principles behind every engagement.

Outcomes over activity

We measure ourselves on CSAT, FCR, retention impact, and cost per contact. Not the number of tickets we touched. The wrong metric is the most expensive mistake in support.

Compliance you can show

Security posture is decided by the controls, not the deck. We document every safeguard as it goes live and share architecture and control mappings with your team under NDA.

Human + AI as a system

AI handles the routine. People handle the complex and the consequential. We design the handoff between them so neither side fails the customer.

Services

Industries

Company

Resources

An outsourcing partner built for technology companies.

The support partner technology companies were waiting for.

The operating principles behind every engagement.

Outcomes over activity

Compliance you can show

Human + AI as a system

The team behind Seneca Call.

Built to run when others can't.

Dual internet

Backup power

Locked-down stack

Controls in motion

Where your customers' data actually lives.

System of record

Encryption everywhere

Hardened endpoints

Incident response

Ready to upgrade your customer experience?

An outsourcing partner built for technology companies.

The support partner technology companies were waiting for.

The operating principles behind every engagement.

Outcomes over activity

Compliance you can show

Human + AI as a system

The team behind Seneca Call.

Built to run when others can't.

Dual internet

Backup power

Locked-down stack

Controls in motion

Where your customers' data actually lives.

System of record

Encryption everywhere

Hardened endpoints

Incident response

Ready to upgrade your customer experience?